FAQs
What is your return policy?
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
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Unclaimed
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
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Returned by Customer
We do not refund orders for buyer’s remorse. Returns for products as well as size exchanges are to be offered at your expense and discretion. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
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What are the payment options?
We allow you to pay with credit card payments and various other methods such as iDEAL or Giropay, depending on your location. You can accept payments from all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro.
What is your return policy?
Damaged products must be reported to the company within 10 days of delivery or the occurrence of the damage in writing; otherwise, the company will not be held liable. There is a warranty claim here. The warranty claim is valid from the date of delivery. This doesn't count in the event of careless use or natural deterioration. The bag should not be overloaded with more than 5 kilograms. Euphoria Era reserves the right to decide on an individual basis in the event of a warranty claim.
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We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within one weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
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At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know via E-mail within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund at our discretion.